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Terms & Conditions

The terms that govern our supply of service

We have two sets of terms, one if you're a consumer (also known as a home user or individual) and one if you're a business or operating as a business (this includes sole traders, partnerships, registered companies, government departments and charities).

If you're a consumer, please refer to our Consumer Terms of Supply of Services and Products and if you're classed as a business our Business Terms of Supply of Services and Products.

Additionally, there are supplemental policies which apply to all customers for our connectivity services (Connectivity Policy), hosting services (Hosting Policy) and domain services (Domain Policy).

We also have a defined (Complaint Procedure) in the unlikely event there is a complaint about our service or company.

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