Questions? Call us today!
0333 773 7700

Chat

Like us?

Price List

Charges, including recurring and one-off items

Our price list includes costs for any service that we offer. Do get in touch if you are unsure about anything listed here and we'll be happy to explain or clarify further.


Broadband

Pricing for our broadband services, not bundled with telephone.

Service Cost
Activation - ADSL £40.00 New ADSL activation
Activation - VDSL (FTTC) £54.00 New VDSL activation
Migration - ADSL
(BT to BT)
£11.00 BT to BT migration
Migration - ADSL
(LLU)
£40.00 Inbound migration from LLU
Migration - VDSL (FTTC) £11.00 VDSL to VDSL migration
Migration - ADSL £40.00 Coming from VDSL
Cease to LLU £32.00 BT to LLU Outbound
Cease £32.00 Outright cease of service
Connection Recovery - ADSL £40.00 Cease within term when Activation was free
Connection Recovery - VDSL (FTTC) £54.00 Cease within term when Activation was free
Fast Track - ADSL £110.00 Expedited Activation
Fast Track - VDSL (FTTC) £200.00 Expedited Activation

 

Telephone

Pricing for our telephone service, not bundled with broadband.

Service Cost
New Line Installation £60.00 New line and number
Stopped Line Activation £9.00 Restart a previously stopped line
Migrate MPF Line £50.00 Convert an ex-Sky or Talk Talk line
Cease Free Outright cease of service
Calls / Features - Information Page

 

Telephone and Broadband

Pricing for our bundled telephone and broadband service.

Service Cost
Activation £40.00 New Talk and Surf activation
Migration £40.00 Migrating from another provider
Cease £32.00 Outright cease of service after 12 months
Monthly Contract
Cease £40.00 Outright cease of service within 12 months
Monthly Contract
Cease Free Outright cease of service after 12 months
12 Months Contract
Cease £32.00 Outright cease of service within 12 months
12 Months Contract
Calls / Features - Information Page

 

Broadband Engineer Related Charges

Pricing for charges related to broadband engineer visits for provision and faults.

Service Cost
Abortive Visit £85.00 Cancelled engineer after cut off time or "no access" during agreed time/date
SFI Base Charge - ADSL £154.00 Engineer charge (non-fibre)
SFI Base Charge - VDSL (FTTC) £154.00 (from £182.00 on 16th June 2017) Engineer charge (fibre)
SFI Internal Wiring £44.00 Fault found on internal wiring
SFI Internal Equipment £22.00 Fault found on internal equipment
SFI Co-op Call £11.00 Co-op call with engineer and defined contact

 

Telephone (WLR) Engineer Related Charges

Pricing for charges related to telephone engineer visits for provision and faults for SOHO or Business line rental. These do not apply to Talk Surf which falls under the broadband charges above.

Service Cost
Abortive Visit £85.00 Cancelled engineer after cut off time or "no access" during agreed time/date
Standard Visit £96.11 Engineer charge (plus 1 hour of work)
Normal Working Day
Standard Visit £117.76 Engineer charge (plus 1 hour of work)
Out of Hours / Saturday
Standard Visit £139.40 Engineer charge (plus 1 hour of work)
Sunday / Public Holidays
Additional Hour £43.29 1 Hour (or part thereof) for existing visit
Normal Working Day
Additional Hour £64.94 1 Hour (or part thereof) for existing visit
Out of Hours / Saturday
Additional Hour £86.60 1 Hour (or part thereof) for existing visit
Sunday / Public Holidays
Line Shift £105.60 Moving the line internally or externally

 

Bonding

Pricing for our bonded broadband service.

Service Cost
Setup £22.00 Per line setup
Service £8.00 Per line fee, monthly
ADSL Router £49.99
Dual ADSL Router £299.99
WAN Ethernet Router £149.99

 

Overage

Pricing for broadband usage overage.

Service Cost
BT 20CN - 1GB £1.10 per 1GB overage
BT 21CN - 1GB £0.60 per 1GB overage
TTB SMPF - 1GB £0.60 per 1GB overage
TTB MPF - 1GB £0.60 per 1GB overage

 

Domains

Pricing for our domain registration and transfer service.

Service Cost
Domain Varies Pricing Page

 

Miscellaneous

Non-specific service charges.

Service Cost
Early Order Cancellation £20.00 With more than 1 working day until CRD
Late Order Cancellation - ADSL £80.00 With less than 1 working day until CRD
Late Order Cancellation - VDSL £225.00 With less than 1 working day until CRD

Not sure what you want, or what you need?

Our helpful package builder will help you choose the right package for you based on your budget, requirements and location. Get started now...

Package Builder

Still looking for help?

Our friendly and helpful team are ready to help, all you have to do is get in touch via email or phone.

Contact Us

Why not look at our other services?

SOHO Broadband

Broadband designed for soho use, with generous and unmetered usage.

Find out more

Business Broadband

High priority broadband for the best quality of service at peak times.

Find out more

Fibre Broadband

Super-fast broadband delivered over the latest fibre optic network.

Find out more

Phone & Broadband

Cost-effective bundled services saving you money and with vastly cheaper calls.

Find out more

Line Rental & Calls

Standard SOHO and business line rental to compliment our broadband-only services.

Find out more

Not sure what you want?

Use our package builder to find a package that meets your requirements.

Package Builder